Privacy Policy

Kenoanda Home Furnishings(ChengDe)Co.,Ltd. is committed to protecting your privacy and earning your trust. Kenoanda does not sell, trade or rent your personal information to others. This policy discloses the privacy practices of Kenoanda's website. We use information collected about you from Kenoanda sites to process orders and maintain your relationship with you during the use of our products and services. This policy explains how to protect your personal information. Our intention is to give you as much control as possible over your privacy and personal information and our use of it in our business.

How does Kenoanda Home Furnishings(ChengDe)Co.,Ltd. use my information?

We collect personal information to help us provide a high-quality user experience and to help Kenoanda Home Furnishings(ChengDe)Co.,Ltd.  better understand our customers. Kenoanda will not sell, trade or rent your personal information to others. We will also use this information to process and complete your order and notify you of your order status.

1. We use the personal information you provide to us to provide you with the latest information about Kenoanda Home Furnishings(ChengDe)Co.,Ltd.products and services.

2. We may use the collected information to notify you of important changes in website functionality, new services and products of our company, and special offers that we think you will find valuable.

3. We will use the personal information you provide to us to deliver targeted advertisements or promotions to customers. We do not allow advertisers to access personal account information. These advertisements are usually banner ads and promotional emails.

4. We also study the demographics, interests and behaviors of users based on the information you provide in our online survey tools. We will analyze this information in aggregate or anonymously.

5. We use the IP addresses we collect to report aggregate or anonymous information to our advertisers.

Will Kenoanda Home Furnishings(ChengDe)Co.,Ltd. share my information?

Except as provided in this policy, Kenoanda Home Furnishings(ChengDe)Co.,Ltd. will not disclose any of your personal information to third parties without your permission. Read the following section for more information.

How does Kenoanda Home Furnishings(ChengDe)Co.,Ltd. protect your credit card and financial information?

We are committed to protecting the privacy of your credit card and financial account information. We will not sell, trade or rent your financial or credit card information. We will not provide this information to anyone without your permission. We may provide customer statistics to advertisers, partners, suppliers and other reputable third parties. This data consists only of aggregated or anonymous data and does not contain any personally identifiable information. For example, we will not disclose whether you have purchased a particular product, but we may disclose how many customers have purchased a particular product. When you enter your credit card information on our website, we transmit the information in an encrypted format using industry-standard Secure Sockets Layer (SSL) encryption.

Rights related to your personal data

Subject to this Privacy and Cookie Policy and the law, if you are within the EU, you have the right to:

1. Request access to your personal data. If you are within the EU, this will enable you to receive a copy of the personal data we hold about you and check that we are lawfully processing it.

2. Request correction of the personal data we hold about you. This enables you to correct incomplete or inaccurate information we hold about you.

3. Request deletion of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us to continue processing it. If you are within the EU, you also have the right to ask us to delete and remove your personal data if you have exercised your right to object to processing (see below). (See below)

4. Object to processing your personal data. You also have the right to object to us processing your personal data for direct marketing purposes where we rely on legitimate interests as the legal basis for processing and there is something about your particular situation which makes you object to processing your personal information on this ground.

5. Request restriction of processing of your personal data. This enables you to ask us to suspend processing of your personal information, for example if you want us to establish its accuracy or the reason for processing it.

6. Request transfer of your personal data. If you are located in the EU, we will provide your personal data to you or a third party you have chosen in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information that you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent. This right only exists where we are relying on consent to process your personal data (“withdraw consent”). If you withdraw your consent, we may not be able to provide you with access to certain specific features of our website. If this is the case, we will notify you at the time you withdraw your consent.

Complaints

If you would like to submit a complaint about this Privacy Policy or our practices with respect to your personal data, please contact us at kevin@kenoanda.com

We will respond to your complaint as soon as possible.

If you feel your complaint has not been adequately addressed, please note that the GDPR gives you the right to contact your local data protection supervisory authority if you are in the EU.

Log Files: Your browser automatically reports log file information every time you visit a web page. When you use the Services, our servers automatically record certain information that your web browser sends whenever you visit any website. These server logs may include information such as your web request, Internet Protocol address, browser type, referring/exit pages and URLs, number of clicks, domain names, landing pages, pages viewed, etc.

How Long We Store Your Personal Data

We will retain your information for as long as your account is active or as reasonably necessary for the purposes described in How We Use Your Personal Data and Why We Use Your Personal Data, unless you request that we delete your Personal Data in your Rights Regarding Your Personal Data. We will only retain your Personal Data for as long as reasonably necessary for these purposes, unless a longer retention period is required by law .This may include retaining your Personal Data after you deactivate your account so that we can pursue our legitimate business interests, conduct audits, comply with (and demonstrate compliance with) legal obligations, resolve disputes, and enforce our agreements.

What are cookies? How does Kenoanda Home Furnishings(ChengDe)Co.,Ltd. use them?

Some parts of our learning management system use "cookies" so that it can immediately recognize the user and then grant different permissions related to the system's functions. A "cookie" is a piece of data sent to your browser from a web server and stored by your browser on your computer's hard drive. Your browser settings must be set to accept cookies before you can log in or customize. Most browsers are set to accept cookies, but you can usually change your browser settings to reject them. Kenoanda Home products (Chengde) Co., Ltd. does not use cookies to retrieve your personal information from your computer. This policy does not cover the use of cookies by any advertisers on our website.

Your consent

By using our website, you consent to Kenoanda Home Furnishings(ChengDe)Co.,Ltd. collecting and using this information. If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Opt-in/opt-out policy

After registering or submitting personal information, Kenoanda Home Furnishings(ChengDe)Co.,Ltd. provides you with the option to receive further communications from Kenoanda Home products (Chengde) Co., Ltd.If you choose to receive these communications, Kenoanda will occasionally send you email or postal mail about products and services we think may be of interest to you. If you do not want to receive these offers, simply follow the "unsubscribe" instructions in each email.

If you wish to stop receiving information from Kenoanda Home Furnishings(ChengDe)Co.,Ltd.  by email, you can opt out of receiving these communications by following the instructions in each email. If you wish to stop receiving information from Kenoanda Home Furnishings(ChengDe)Co.,Ltd.  by postal mail, please contact us at kevin@kenoanda.com. Kenoanda Home Furnishings(ChengDe)Co.,Ltd.  will not sell, trade or rent your personal information to others.

Contacting this Site

If you have any questions about this Privacy Policy, the practices of this Site, or your dealings with this Site, please contact: kevin@kenoanda.com

Return Policy

Kenoanda Home Furnishings(ChengDe)Co.,Ltd is committed to providing high-quality products and excellent customer service. We understand that sometimes a product may not meet your expectations. In this case, we offer a refund policy that allows you to return the product within a certain period of time from the date of purchase.

Please note that we cannot make any promises or guarantees about the results of any product we offer. We strive to provide high-quality products, but the success of any product depends on a variety of factors that are beyond our control. Therefore, we cannot provide refunds based on the results of any product.

Our refund policy is as follows:

If you are not satisfied with the product, you may be eligible to return it.

To initiate a return, please contact us at kevin@kenoanda.com

Products must be in their original packaging and in new condition to be eligible for return.

Shipping and handling charges are non-refundable.

Once we receive the product, we will evaluate it and determine whether the return is appropriate.

Please note that we reserve the right to refuse a return if the product does not meet our return policy criteria.

If you have any questions or concerns about our refund policy, please feel free to contact us at kevin@kenoanda.com